Helpdesk

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Helpdesk

In case of problems or need for support and more information please find below the customer support contacts :

  • OSIM – Monday to Thursday 0800 – 1630 hrs EET, and Friday 0800 – 1400 hrs EET, except legal holidays:

    Helpdesk for enrollment/using smart card or other IT related issues:

    • Phone: +40 37 282 60 05
    • E-mail –

    Helpdesk for legal procedures & terms, fees, etc.:

    • Phone: +40 21 315 42 44
    • E-mail:

    Postal address:
    5 Ion Ghica street. 5, sector 3, 030044 Bucharest, Romania

  • EPO – EPO Procedural and Technical Support, Monday to Friday 08.00-18.00 hrs CET
    E-Mail:
    Tel.: +31 (0) 70 340-4500
    Fax: +31 (0) 70 340-4600
    Postal address:
    EPO Procedural and Technical Support
    European Patent Office
    Patentlaan 2
    NL-2280 HV RIJSWIJK, The Netherlands

  • WIPOWIPO contact

Note: Please do not use the customer support services from EPO and WIPO unless you have questions such as ordering and delivery of smart cards and digital certificates. For questions related directly to electronic filing procedures terms and conditions please contact any of OSIM helpdesks.