HELPDESK

In case of problems or need for support and more information please find below the customer support contacts :
OSIM - Monday to Thursday 08 ⁰⁰ - 16 ³⁰ hrs EET, and Friday 08 ⁰⁰ - 14 ⁰⁰ hrs EET, except legal holidays:

Helpdesk for enrollment/using smart card or other IT related issues:

• Tel. +40 21 315 19 61
• Fax. +40 21 315 42 44
• E-mail - enroll-eolf@osim.ro

Helpdesk for legal procedures & terms, fees, etc.:

• Tel. +40 21 315 42 44
• Fax. +40 21 315 42 44
• E-mail : depunere.electronica@osim.ro

Postal address:
5 Ion Ghica street. 5, sector 3030044 Bucharest, Romania

EPO
EPO Procedural and Technical Support, Monday to Friday 08.00-18.00 hrs CET
E-Mail: support@epo.org
Tel.: +31 (0) 70 340-4500
Fax: +31 (0) 70 340-4600
Postal address:
EPO Procedural and Technical Support
European Patent Office
Patentlaan 2
NL-2280 HV RIJSWIJK, The Netherlands

WIPO
•  WIPO contact

Note: Please do not use the customer support services from EPO and WIPO unless you have questions such as ordering and delivery of smart cards and digital certificates. For questions related directly to electronic filing procedures terms and conditions please contact any of OSIM helpdesks.